Dear suppliers,

Following some suggestions that can help you to solve the main issues you may experience on the B2B Portal.

BROWSER SETTINGS

If you are facing issues in terms of access (i.e. "your account is corrupt" or the authentication window displayed again) or wrong pages visualization, please perform the following steps:

• Use a compatible browser: EDGE, MOZILLA FIREFOX or SAFARI and update browser to latest version available.
  We remind you that Google Chrome is INCOMPATIBLE with our site B2B Portal.
  CAUTION: The applications may have different recommendations or compatibilities browsers: have a look on application's (available in private B2B area) card to verify this information.
• Clear the cache of your browser and delete bookmarks you may have saved
• Close all browser pages and open a brand-new one or use incognito/in private mode.

 Reminder of where Suppliers can find manuals with the procedures (i.e. reset password).

To improve the user experience of the B2B portal, we would like to remind you that you have some useful information at your disposal in the "Help & Contact' section".

Here you will find a GENERAL TRAINING TO USE THE B2B PORTAL and other helpful instructions on how to solve, for example, major access problems.

If you are a PLSA, we would also like to remind you that - once you are logged in - you can find all the necessary procedures for your role in the 'Administration & Documentation' section.

If the problem persists, please contact us providing the following information:

• you company DUNS or COFOR number
• print screens with the issue/error message or actions performed
• Affected B2B user id (if the problem occurs during login or later).
• Short description of the encountered issue/ support necessity

This will enable us to provide you with more effective support.